Return Policy

Last updated: October 19, 2026

15-Day Free Returns & Exchanges

Not quite right? Contact us within 15 days of delivery to return your item for a refund or exchange it for another size. We cover return postage and standard shipping for your size exchange, with no restocking fee. Available in every country we ship to.

How to return or exchange an item

  1. Get in touch. Email contact@yabeesycare.com with your order number and the item you’d like to return or exchange. For an exchange, let us know the size you need. You have 15 calendar days to contact us, starting the day after delivery.
  2. We’ll help with the shipping. We’ll arrange your return shipping at no cost to you and send you the instructions and return address. Please use the address we provide, as the address on your parcel may be a carrier facility.
  3. Send your item back. Send it within 14 days after telling us you’d like to return or exchange it, and keep your proof of postage. It only needs to be sent within this period, not delivered to us.

Trying on your item

A careful indoor try-on is welcome, just as you would in a shop. For our 15-day return and exchange service, please keep your item unwashed, unaltered and unworn beyond trying it on, with its original tags attached and free from stains or odours.

If an item has been in contact with blood, wound fluid or another hygiene concern, let us know before posting it. We’ll help you with a suitable next step, which may not require a return. Items that present a hygiene risk are not restocked or resold.

Finding the right size

Your order includes one free size exchange for the same style, subject to the size being in stock. Once your return arrives and we’ve checked its condition, we’ll send the replacement with free standard shipping. If the size you need is unavailable, we can help you return the item for a refund instead.

For a different style or product, return your item for a refund and place a new order. A size exchange does not restart the 15-day return and exchange window.

Your refund

We refund the amount paid for returned items after discounts, to your original payment method and in the original currency. There’s no restocking fee. If you return part of your order, the free standard shipping you received for buying two or more items still applies.

We cover the return postage. Any original delivery charge is refunded when required by law or when the return is due to our error. For a full EU or UK statutory cancellation, this includes the cost of our least expensive standard delivery option; any extra charge for an upgraded delivery service is excluded.

For returns under our 15-day service, we normally check your return and issue the refund within 14 days after it reaches us. EU and UK statutory refunds follow the timing explained below. Your bank or payment provider may need additional time to show the refund and may use its own exchange rate.

Something wrong with your order?

If you received the wrong item, or it arrived damaged, is faulty or doesn’t match its description, email us with your order number and a brief description. A photo can help us understand the issue where relevant. We’ll help arrange the remedy you’re entitled to under the law, such as a repair, replacement or refund, and cover the necessary return or correction costs. These rights continue beyond our 15-day return and exchange window.

Need to cancel before shipping?

Email us as soon as you can. If we can stop your order before dispatch, we’ll refund it to your original payment method. If it has already shipped, we’ll help you with the next step for a return or cancellation.

EU & UK cancellation rights

If you’re an EU or UK consumer buying online, you also have a legal right to cancel without giving a reason. Tell us within 14 days after the day you, or someone you nominate other than the carrier, receives your order. If items from the same order arrive separately, this period starts after the last item arrives.

You can email us, use our online withdrawal form, or send another clear statement that you wish to cancel. The optional notice below is available if helpful. Sending your notice in time is enough: you do not need to wait for approval or a return reference number (RMA). If you use the online form, we’ll promptly email an acknowledgement with your request and its submission date and time.

Send the goods back without undue delay and within 14 days after notifying us. We cover the return postage and will provide the return instructions and address.

For EU statutory cancellations, we refund without undue delay and within 14 days after your notice. Where the law allows, we may wait until we receive the goods or evidence that you sent them back, whichever comes first.

For UK statutory cancellations, we refund without undue delay and within 14 days after receiving the goods or your evidence of posting them, whichever comes first. If no return is needed, or we offer to collect the goods, this period runs from your cancellation notice.

For a full statutory cancellation, we also refund the least expensive standard outbound delivery available for your order. Extra charges for a delivery upgrade are excluded.

You may inspect and try on clothing as you would in a shop. If handling goes beyond what is needed to check its nature, characteristics, fit and function, a deduction for the resulting loss in value may apply where the law allows. The conditions of our 15-day service do not restrict this legal right.

Optional cancellation notice

You can copy this into an email or send it by post. Using this wording is optional.

To: Beijing Yabessy Technology Co., Ltd. (Yabeesy Care)
Email: contact@yabeesycare.com

I/We give notice that I/we cancel my/our contract for the following goods: [items].
Order number: [order number]
Ordered on / received on: [dates]
Customer name(s): [name(s)]
Customer address: [address]
Date: [date]
Signature (only if sent on paper): [signature]

Contact us

Questions about your order? Email contact@yabeesycare.com. We’re here to help.

This policy applies to orders placed on or after October 19, 2026 at 10:30 PM China Standard Time (UTC+08:00). For earlier orders, we’ll honour the terms offered at purchase. Your statutory consumer rights are unaffected.