Return Policy
Last updated: August 15, 2026
This policy explains statutory withdrawal and cancellation rights, Yabeesy Care’s commercial size-exchange service, and what to do if an item is wrong, damaged, defective, or not as described.
Nothing in this policy limits any mandatory consumer rights that apply in your country.
Before you send anything back
Contact Yabeesy Care at contact@yabeesycare.com before physically sending any item back. Include your order number, the item involved, and whether you are requesting a statutory withdrawal or cancellation, a size exchange, or help with a wrong, damaged, defective, or misdescribed item. Photos or video may be requested where reasonably needed to assess a problem.
For EU or UK statutory withdrawal or cancellation, your legal right is exercised when you send us a clear notice within the applicable statutory period. It is not conditional on our approval or on an RMA being issued.
After we receive your request, we will provide the appropriate return instructions and, where a physical return is required, a Return Merchandise Authorization (RMA) and the designated return address for your case.
Do not return an item to the sender or return address printed on the original parcel. That address may be a transit or carrier facility and may not be able to receive or identify customer returns.
Order cancellation before dispatch
Contact us as soon as possible if you want to cancel an order before dispatch. If the order has not entered dispatch, we will try to stop the shipment and refund the applicable amount to the original payment method.
If the order has already been dispatched, the applicable statutory withdrawal, cancellation, return, or other remedy process applies.
This operational cancellation process does not limit any statutory right to withdraw from or cancel a contract before or after dispatch.
European Union statutory right of withdrawal
If you are an EU consumer buying online, you may withdraw from the contract without giving a reason within 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods. If multiple items from the same order are delivered separately, the period runs from receipt of the last item.
To exercise this right, send us a clear statement of your decision to withdraw before the 14-day period expires. You may:
- email contact@yabeesycare.com;
- use the model withdrawal notice provided below; or
- use the online withdrawal function available on our website.
If you use the online withdrawal function, we will send you an acknowledgement on a durable medium, such as email, without undue delay. The acknowledgement will include the content of your withdrawal request and the date and time it was submitted.
A statutory withdrawal is timely if your withdrawal notice is sent before the withdrawal period expires. An RMA is used only to identify and route the returned item and does not make a timely statutory withdrawal conditional on approval.
After notifying us, return the item without undue delay and no later than 14 days after your notice. We will provide the appropriate return instructions and designated return address.
For an ordinary statutory withdrawal or change of mind, you are responsible for the direct cost of tracked return postage where permitted by law and where this was disclosed before purchase. Yabeesy Care is responsible for reasonable authorized return or correction costs when the item is wrong, damaged, defective, or not as described.
For a full statutory withdrawal, we will refund the amount actually paid for the returned goods and any amount paid for the least expensive standard outbound delivery offered for the order. If you chose a more expensive delivery option, the additional upgrade cost is not refundable beyond the standard-delivery amount required by law.
We will make the statutory refund without undue delay and within the legally required period. Where permitted, we may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever occurs first.
You may inspect and try on apparel as you would in a physical shop. You may be responsible for diminished value caused by handling beyond what is reasonably necessary to establish the item’s nature, characteristics, and fit.
Your legal rights regarding defective or non-conforming goods remain separate from the statutory withdrawal right.
United Kingdom statutory right to cancel
If you are a UK consumer buying online, you may cancel without giving a reason by notifying us within 14 days after the day the last item in your order is delivered.
After notifying us, you have a further 14 days to return the item. We will provide the appropriate return instructions and designated return address.
Your cancellation is effective when you send us a clear notice within the applicable period. An RMA is used only to identify and route the returned item and does not make a timely statutory cancellation conditional on approval.
For an ordinary cancellation or change of mind, you are responsible for tracked return postage where this was disclosed before purchase. Yabeesy Care is responsible for reasonable authorized return or correction costs when the item is wrong, damaged, defective, or not as described.
For a full statutory cancellation, we will refund the amount actually paid for the returned goods and any amount paid for standard outbound delivery. If a more expensive delivery option was chosen, only the standard-delivery amount required by law is refundable.
We will make the refund within the period required by UK law, subject to any lawful right to wait until the returned goods are received or acceptable evidence of return is provided.
You may handle and try on the item as you would in a shop. A deduction may be made only where permitted by law for loss in value caused by handling beyond what is reasonably necessary.
Your rights relating to faulty, damaged, or misdescribed goods are not limited by this cancellation period.
30-day first same-style size exchange
In addition to statutory rights, customers in markets served by Yabeesy Care may request one first same-style size exchange per order within 30 days after delivery.
The exchange is for the same product style in a different available size. It is not a direct exchange for another style or product. Approval of this commercial exchange service is subject to size availability and inspection of the returned item.
For an approved ordinary size exchange:
- You pay for tracked return postage to the designated return address provided in your RMA instructions.
- After the returned item is received, identified, and approved, Yabeesy Care pays for one replacement item to be sent by Standard Delivery.
- The replacement shipment does not create a new 30-day exchange entitlement.
For the commercial size-exchange service, the item should be unwashed, unaltered, tried on indoors only, and returned with its original tags attached. It must be free from stains, makeup, deodorant marks, odours, pet hair, blood, bodily fluids, wound discharge, and other hygiene risks.
These commercial exchange conditions do not remove or reduce any statutory rights that apply to faulty or non-conforming goods.
Different style or product
We do not process direct cross-style or cross-product exchanges.
If you want a different style or product, return the original item under the applicable statutory or commercial return rules and place a new order for the preferred product.
Any new order uses the prices, discounts, availability, and delivery terms shown at the time it is placed.
Wrong, damaged, defective, or not as described
Contact us promptly at contact@yabeesycare.com with your order number, a description of the issue, and clear photos or video where reasonably appropriate.
Do not physically send the item before receiving return instructions and, where applicable, an RMA.
When an item is wrong, damaged, defective, or not as described, Yabeesy Care will cover the reasonable authorized costs required to resolve the issue.
We will provide the remedy required by applicable law. Depending on the circumstances, this may include repair, replacement, a price reduction, a refund, or another appropriate remedy.
These rights are not limited by the 30-day commercial size-exchange window.
Trying on, item condition, and hygiene
Reasonable indoor try-on is permitted. Please take the same care you would when trying on apparel in a shop.
For a commercial size exchange, items must not be washed, worn beyond a reasonable indoor try-on, altered, stained, or returned with odours or missing tags.
Statutory withdrawal returns may be subject to a lawful deduction for diminished value if handling went beyond what was reasonably necessary to establish the nature, characteristics, and fit of the item.
If an item has contacted blood, bodily fluids, wound discharge, or another potential hygiene hazard, do not send it to a standard return address. Contact us first.
We will provide case-specific instructions, which may include a returnless resolution or safe-disposal process. Hygiene-risk apparel will not be restocked or resold.
These hygiene-handling instructions do not remove any statutory rights that apply to faulty or non-conforming goods.
RMA and designated return address
Where a physical return is required, the return should be linked to an RMA so that the receiving facility can identify the order, item, and size.
For EU or UK statutory withdrawal or cancellation, a timely notice of withdrawal or cancellation is not conditional on receiving an RMA. The RMA is an operational tool for identifying and routing the physical return.
We will provide the designated return address for your case after reviewing the request.
Do not use the sender or return address printed on the original parcel and do not send an item to an unapproved address.
Keep your tracking receipt until the case is completed. A physical return sent without the correct routing information may be delayed or may be difficult to identify.
Refund amount, discounts, currency, and timing
Refunds for returned goods are based on the amount actually paid for those goods after applicable discounts, not their undiscounted list price.
Order-level discounts, including a welcome offer, are allocated to returned items according to the transaction record.
A partial return does not retroactively remove the two-or-more-item Standard Delivery benefit from the original order.
For a full EU or UK statutory withdrawal or cancellation, any standard outbound delivery amount that must be refunded under applicable law will be included.
Original outbound delivery charges are otherwise non-refundable except where required by law or where the return results from our error.
Refunds are issued to the original payment method in the transaction currency unless applicable law requires or you expressly agree to another permitted method. Your bank or payment provider may apply its own conversion method or posting time.
We will not refund more than the amount actually paid for the relevant goods plus any delivery amount or other amount that must be reimbursed under applicable law.
For EU and UK statutory withdrawals or cancellations, refunds are made within the legally required period, subject to any lawful right to wait for the returned goods or evidence of return.
Other approved refunds are normally submitted within 14 days after the returned item is received and the refund is approved. Your bank or payment provider may need additional time to display the credit.
We do not charge a restocking fee.
Model withdrawal or cancellation notice
You may use the following wording, but you are not required to use this exact form:
To: Beijing Yabessy Technology Co., Ltd. (Yabeesy Care)
I hereby give notice that I withdraw from/cancel my contract for the sale of the following goods: [item].
Order number: [order number].
Ordered on/received on: [date].
Customer name: [name].
Customer address: [address].
Date: [date].
Send the notice to contact@yabeesycare.com, or use the online withdrawal function where applicable.
We will acknowledge the request and provide the appropriate return instructions. Where a physical return is required, we will also provide an RMA and the designated return address.
Contact and seller information
Yabeesy Care is operated by Beijing Yabessy Technology Co., Ltd.
Business address:
5th FL, Skirt Building of Zhongke Resources Building
No. 6 Zhongguancun Nan San Jie
Haidian Dist
100000 Beijing
China
Email: contact@yabeesycare.com
Please include your order number in all withdrawal, cancellation, return, exchange, damage, or defect enquiries.
Nothing in this Refund Policy limits any mandatory consumer rights that apply to the order.