Shipping policy
Yabeesy Care offers Standard Shipping to the countries listed below. Orders are shipped with duties paid (DDP on supported routes). We currently do not offer Express Shipping or shipping to the rest of the world.
Free Standard Shipping is automatically applied to orders containing two or more items. For an order containing one item, the Standard Shipping cost depends on the destination and the currency used at checkout.
Yabeesy Care covers import duties and import taxes for all supported destinations. No extra import charges at checkout or delivery.
1. Where We Ship
We currently ship to serviceable addresses in:
- United States — the 48 contiguous states and the District of Columbia
- United Kingdom
- Germany
- France
- Italy
- Spain
- Netherlands
- Sweden
- Belgium
- Czechia
- Denmark
- Poland
- Portugal
- Australia
- Austria
- Canada
- Switzerland
Delivery is available only when the destination, address, and postcode are supported by our delivery network and accepted at checkout.
Unsupported countries, territories, addresses, or postcodes will not be available at checkout.
We do not ship to the rest of the world.
2. Delivery Service
We currently offer Standard Shipping only.
Express Shipping is not available.
We do not charge remote-area surcharges. Addresses that cannot be served through our Standard Shipping network are excluded through market, shipping-zone, address, or postcode controls instead of being charged an additional remote-area fee.
3. Processing and Estimated Delivery Times
Orders are normally processed within 1–2 business days after payment has been successfully authorized.
Processing time is separate from transit time. Transit time begins after the order has been shipped.
Estimated Standard Shipping transit times are:
| Destination | Estimated transit time after shipment |
|---|---|
| Germany, France, Italy, and Spain | 6–10 business days |
| United States | 7–12 business days |
| United Kingdom, Netherlands, Sweden, Belgium, Czechia, Denmark, and Poland | 8–10 business days |
| Portugal | 10–14 business days |
These ranges are estimates and are not guaranteed delivery dates. Public holidays, customs processing, local-carrier operations, severe weather, transportation disruption, or address issues may affect delivery times.
For Australia, Austria, Canada and Switzerland, refer to the estimated delivery dates shown at checkout. These dates are estimates, not guarantees.
4. Standard Shipping Costs
Standard Shipping for one item is US$9.99 for supported destinations. Checkout is currently in US dollars (USD). Orders of two or more items receive free Standard Shipping. The final delivery charge is shown before payment.
5. Free Standard Shipping on Orders of Two or More Items
Free Standard Shipping is automatically applied to orders containing two or more items that are delivered to a serviceable address in one of the countries listed above.
No free-shipping code is required.
WELCOME12 can be used together with the Free Standard Shipping benefit on orders of two or more items. WELCOME12 provides 12% off the customer's first eligible order and may be used once per customer, subject to the applicable terms.
6. Address and Postcode Restrictions
Customers must provide the recipient's complete and correct name, street address, postcode, telephone number, and any other information reasonably required for delivery.
Some postcodes, islands, territories, and address types fall outside our delivery network. Certain PO boxes, APO/FPO or military addresses, freight-forwarder addresses, third-party warehouses, and similar address types may not be supported.
If an address is accepted at checkout but is later found to be outside the service area, we will contact the customer before shipment to request an alternative serviceable address. If delivery cannot be arranged, we will cancel and refund the order.
We will not add an unexpected remote-area surcharge after the order has been placed.
7. Import Duties and Import Taxes
Yabeesy Care covers import duties and import taxes for all supported destinations. No extra import charges at checkout or delivery.
If a customs authority or logistics partner unexpectedly requests an additional payment of import duties or import taxes, please contact us before paying whenever possible.
If payment is required to receive delivery, keep the payment receipt and contact us so that we can review the charge and reimburse any covered amount for which Yabeesy Care is responsible.
8. Tracking, Delays, and Delivery Problems
When an order has shipped, we will send a shipping confirmation containing the available tracking information.
Tracking may not update immediately after the package is handed to the logistics partner. Cross-border packages may also show fewer updates while moving between international and local delivery networks.
If a package is significantly outside the estimated delivery range, tracking appears to have stopped updating, or another delivery problem occurs, contact us with your order number and tracking information.
If a package is confirmed lost, or we otherwise determine that it cannot be delivered, we will provide an appropriate replacement or refund.
If tracking shows that a package was delivered but you cannot locate it, first check the delivery location, ask household members or neighbors, and check the building reception, mailroom, or another secure location. If the package remains missing, contact us promptly so that we can investigate.
If an item arrives damaged, incorrect, or materially different from its description, photograph the packaging and item and contact us. Yabeesy Care will cover reasonable correction costs when the problem was caused by us or during the delivery process.
9. Orders Needed for Surgery or Treatment
Estimated delivery times cannot be guaranteed for a specific surgery, treatment, or procedure date.
If an item is needed for a scheduled procedure, order as early as possible and allow additional time for processing, international transit, and possible local-carrier delays.
Yabeesy Care cannot guarantee that an order will arrive before a particular medical or treatment date.
Contact Us
For questions about delivery, tracking, address restrictions, import duties, or a missing package, contact:
contact@yabeesycare.com
Include your order number, the email address used for the order, the delivery postcode, the tracking number if available, and a brief description of the issue.
Nothing in this Shipping Policy limits any mandatory consumer rights that apply to the order.